Outlook Email Configuration (DUHosting Email) Print

This guide helps you configure your DUHosting business email in Microsoft Outlook (2016/2019/365) using IMAP (recommended) or POP3, including the most common troubleshooting fixes.

Before you start

You need:

• Your full email address (example: info@yourdomain.co.tz)

• The correct email password (the one created in cPanel Email Accounts)

• Your mail server settings (recommended: copy them from cPanel → Email Accounts → “Connect Devices” / “Set Up Mail Client”)

Tip: If you don’t know the exact server/ports, always pull them from cPanel to avoid mismatches after migrations.

Option A (Recommended):

IMAP Setup

(keeps mail synced)

1. Open Outlook → File → Add Account

2. Enter your email address → choose Advanced options → tick Let me set up my account manually

3. Select IMAP

4. Fill in:

   • Incoming mail (IMAP) server: use the server shown in cPanel (often mail.yourdomain.tld or a server IP)

   • IMAP Port: usually 993 (SSL/TLS) or 143 (Non-SSL)

   • Encryption: SSL/TLS (recommended)

5. Outgoing (SMTP):

   • SMTP Server: use the server shown in cPanel

   • SMTP Port: usually 587 (STARTTLS) or 465 (SSL/TLS)

   • Tick My outgoing server (SMTP) requires authentication

   • Choose Use same settings as my incoming mail server

6. Save → Send a test email

Common problems & fixes

• “Cannot connect to server”

  • Confirm the server name/IP and port from cPanel

  • Try switching SMTP port between 587 and 465

• Keeps asking for password

  • Reset the email password in cPanel and re-enter it in Outlook

• Emails download but can’t send

  • Make sure SMTP authentication is enabled + correct SMTP port

• Certificate warning

  • Use the server name recommended by cPanel (often avoids certificate mismatch)